Privacy Policy

01 Who We Are

Nexova Digital Solution is a sole proprietorship registered in Malaysia (SSM No. 202603049266 / CA0417238-V), with its principal place of business at No. 6, Jalan U13/53A, Eco Ardence Seksyen U13, 40170 Shah Alam, Selangor, Malaysia.

We operate Nexova AI — a SaaS platform that generates Traditional Chinese social media content for businesses across Malaysia, Singapore, Taiwan and Hong Kong.

02 Information We Collect

Information you provide directly

• Name and contact information (email address, phone number)
• Business name and company details
• Billing and payment information (processed securely via payment partners)
• Content inputs you submit to generate social media posts
• Communications via WhatsApp, email, or contact forms

Information collected automatically

• IP address and browser type
• Pages visited and time spent on our platform
• Device information and operating system
• Usage data including features accessed and content generated

AI-processed content

Content inputs you provide (e.g. product descriptions, topics, keywords) are processed by AI language models to generate social media content. We do not use your content to train AI models without your explicit consent.

03 How We Use Your Information

• Provide and operate the Nexova AI service
• Process subscription payments and issue invoices
• Generate AI content based on your inputs
• Send service notifications, billing reminders, and product updates
• Provide customer support via WhatsApp and email
• Improve our AI models and platform features
• Comply with legal obligations and prevent fraud

04 Legal Basis for Processing

• Contractual necessity: To provide the subscription service you signed up for
• Legitimate interests: To improve our platform and prevent fraud
• Legal obligation: To comply with Malaysian tax and business laws
• Consent: For marketing communications (withdraw anytime)

05 Sharing Your Information

We do not sell, trade, or rent your personal information. We may share with:

• Payment processors: Stripe Inc. (for card payments)
• AI infrastructure providers: To process content generation requests
• Hosting providers: Vercel Inc.
• Legal authorities: When required by Malaysian law or court order

06 Data Retention

• Account and billing records: 7 years (Malaysian tax law requirement)
• Generated content history: For the duration of your subscription + 90 days
• Customer support communications: 2 years
• Marketing preferences: Until you opt out

07 Your Rights Under PDPA 2010

• Access your personal data held by us
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing at any time
• Request deletion of your account and associated data
• Request we stop processing your data for direct marketing

08 Cookies

We use essential cookies to operate our service (session management, authentication). We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect service functionality.

09 Security

We implement appropriate technical and organisational measures to protect your personal data. All data transmission uses SSL/TLS encryption (HTTPS). Payment data is processed directly by Stripe and never stored on our servers.

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via email or WhatsApp. Continued use of our services after the effective date constitutes acceptance.

11 Contact Us