PRIVACY POLICY

01 Who We Are

Nexova Digital Solution is a sole proprietorship registered in Malaysia (SSM No. 202603049266 / CA0417238-V), with its principal place of business at No. 6, Jalan U13/53A, Eco Ardence Seksyen U13, 40170 Shah Alam, Selangor, Malaysia. We provide digital products, software tools, and IT consulting services to businesses across Southeast Asia.

02 Information We Collect

// Information you provide directly

• Name and contact information (email address, phone number)
• Business name and company details
• Billing and payment information (processed securely via payment partners)
• Communications via WhatsApp, email, or contact forms

// Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Device information and operating system

// Payment information

We do not store your full credit card or banking details. All payment transactions are processed by Billplz Sdn Bhd and Stripe Inc., which maintain their own security standards.

03 How We Use Your Information

• Process and fulfil orders for digital products and services
• Send purchase confirmations, invoices, and download links
• Provide customer support and respond to enquiries
• Send product updates or promotional offers (opt out anytime)
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud

04 Legal Basis for Processing

• Contractual necessity: To fulfil orders and deliver services
• Legitimate interests: To improve products and prevent fraud
• Legal obligation: To comply with Malaysian tax and business laws
• Consent: For marketing communications (withdraw anytime)

05 Sharing Your Information

We do not sell, trade, or rent your personal information. We may share with:

• Payment processors: Billplz Sdn Bhd and Stripe Inc.
• Hosting providers: Vercel Inc.
• Legal authorities: When required by Malaysian law or court order

06 Data Retention

• Transaction records: 7 years (Malaysian tax law requirement)
• Customer support communications: 2 years
• Marketing preferences: Until you opt out

07 Your Rights Under PDPA 2010

• Access your personal data held by us
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing at any time
• Request we stop processing your data for direct marketing

08 Security

We implement appropriate technical and organisational measures to protect your personal data. All data transmission uses SSL/TLS encryption (HTTPS).

09 Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting with an updated date. Continued use of our services constitutes acceptance.

10 Contact Us