We want you to be completely satisfied with your purchase. This policy outlines our refund procedures for digital products and IT consulting services, in compliance with Malaysia's Consumer Protection Act 1999.
Because our products are digital and delivered immediately upon payment, all sales are generally final. However, we do offer refunds in specific circumstances as described below. We strongly encourage you to contact us via WhatsApp before purchasing if you have any questions.
You paid successfully but did not receive the download link or access credentials within 24 hours.
You changed your mind after purchasing a digital product that was delivered as described.
The product is materially different from what was described on the product page.
The product was successfully delivered and you have already downloaded or accessed it.
Critical bug preventing the product from functioning, and we cannot provide a fix within 7 business days.
The refund request is made more than 7 days after the purchase date.
You were charged twice for the same order due to a payment processing error.
The product does not work with a specific tool or platform that was not listed as supported.
Email hello@nexovadigital.co or WhatsApp +60 16-548 4979 within 7 days of purchase.
Include your order number, email used to purchase, and a clear description of the issue experienced.
We will review within 2 business days and contact you with our decision.
Approved refunds processed within 5–10 business days. FPX: 3–5 days. Card refunds: 5–10 days depending on your bank.
We encourage you to contact us directly before initiating a chargeback. We are committed to resolving all genuine disputes fairly. Fraudulent chargebacks on products delivered as described may result in account suspension.
NEXOVA DIGITAL SOLUTION
SSM No: 202603049266 (CA0417238-V)
Email: hello@nexovadigital.co
WhatsApp: +60 16-548 4979
Response time: Within 1 business day